Return and Refund Policy

At XORV, customer satisfaction is our priority. We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a straightforward return process according to the terms below.

30-Day Return Policy

You may request a return within:

30 days from the date you receive your order.

To be eligible for a return, the following conditions must be met:

The item must be unused and in its original condition.
The product must include all original packaging, accessories, and included materials.
The item must not show signs of use, damage, washing, modification, or improper handling.
Proof of purchase or order information must be provided.

Returns that do not meet these requirements may not be accepted.

Return Request Process

To start a return, please contact our customer service team before sending any items back.

Please provide:

Order number
Customer name
Email address used for the order
Reason for the return
Photos of the product (if applicable)

Contact information:

Email:

shello@xorv.us

Our team will review your request and provide return instructions.

Please do not send products back without receiving return approval from XORV.

Return Shipping

Customers may be responsible for return shipping costs unless:

The item received is defective;
The wrong product was shipped;
The product arrived damaged due to transportation.

If the return is caused by an error on our part, XORV will review the situation and provide an appropriate solution.

Damaged, Defective, or Incorrect Items

We carefully inspect products before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us within:

7 days of receiving your order.

Please include:

Order number
Description of the issue
Clear photos showing the problem

After reviewing your request, we may provide:

Replacement of the item;
Store credit;
Refund;
Other appropriate solutions.

Refund Policy

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
The refund amount will cover the eligible product cost.
Original shipping fees, if any, may not be refundable unless required by applicable law or the return is due to our error.

Refund processing times:

3–5 business days after approval

Please note that your bank or payment provider may require additional time to complete the transaction.