Contact information
Thank you for visiting XORV.
We value every customer and are committed to providing timely assistance with questions about products, orders, shipping, returns, warranties, or general inquiries.
Our customer support team is available to help you throughout your shopping experience.
Customer Support
We aim to respond to all emails within 1–2 business days.
Phone
+1 (778) 858-3696
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)
Mailing Address
1371 Maple Street
White Rock, BC V4B 4N1
Canada
Before Contacting Us
To help us assist you more quickly, please include:
- Your full name
- Order number (if applicable)
- Email used for the purchase
- Description of your inquiry
- Photos of damaged or defective items (if applicable)
Providing complete information helps us resolve your request as efficiently as possible.
Customer Service Topics
We're happy to assist with:
- Product information
- Order status
- Shipping inquiries
- Returns and refunds
- Damaged or incorrect items
- Payment questions
- Website assistance
- General feedback
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)
Closed on weekends and Canadian public holidays.
Messages received outside business hours will be answered on the next business day.
Response Time
- Email inquiries: within 1–2 business days
- Return requests: within 2 business days
- Refund processing updates: within 3–5 business days after approval